Again, I will reiterate that the throttled speed used to be usable until the last 3-4 weeks. *If you don't know how to disable the wifi in the HT2000W, check the WiFi Settings section on this HT2000w guide. Click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, 2.4Ghz Guest, 5Ghz, 5Ghz Guest). The throttled speed is unusable - it's not the 1-3 Mbps that Hughesnet claims is 'normal'. post your results URL, it may look like įor a more in depth guide on running the tests, please visit: space each test at least 5 minutes apart if testing upload instead of download, you must use a 4MB size upload test file do the tests while directly connected to the HughesNet modem with a LAN cable (wifi must be disabled*, NO third party Router or Wireless devices can be used for testing) Most important points to remember during this test: Tests from other sites like are not accepted due to the compression technologies and latency that satellite deploys. If you're working with us in the community or social media, only results are accepted to be considered for escalation to corporate engineering. For example, were you trying to stream, access a particular website, download a large file, etc? Post your test results link in your thread in the Tech Support board along with a description of what troubles you encountered that prompted needing speed tests. To address your speed concerns, please create a account and run a set of 3-5 tests during different parts of the day. However, if you feel you were misled about the service by the phone sales rep who placed your order, and ordered within 6 months at one of our national sales centers, we can absolutely request a sales call review and assist with any early termination fees. Troubleshooting is key! If we cannot resolve your concerns after best effort troubleshooting, we are happy to work with you regarding the termination fees.
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